Last updated: May 27, 2025

At Echomate, we are committed to providing a seamless and transparent shopping experience from the moment you place your order to the time it arrives at your door. This shipping policy outlines everything you need to know about how we process and deliver your orders.

Order Processing

• Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.
• During high-volume periods (e.g., holidays or special sales), order processing may take an additional 1–2 days.

Shipping Methods & Delivery Times

We offer reliable domestic shipping across the United States. Below are our standard shipping options:

• Carrier Partners: We work with USPS, UPS, and FedEx, depending on your location and the size of your order.
• Note: Delivery times are estimated and may vary due to external factors (e.g., carrier delays, weather, or holidays).

Shipping Locations

We currently ship to all 50 U.S. states.

• We do not ship internationally at this time.
• We do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking

As soon as your order ships, you will receive a shipment confirmation email containing a tracking number.

• You can use this number on the carrier’s website to monitor the delivery status.
• If you haven’t received a tracking number within 48 hours of order confirmation, please contact us.

Missed Deliveries & Lost Packages

• If the carrier cannot deliver your package and it is returned to us, we will contact you to arrange reshipment (additional charges may apply).
• If your tracking shows as “delivered” but you haven’t received the package:
  • Check with neighbors or building management.
  • Contact the carrier directly.
  • Reach out to us at [email protected] or call (203) 555-8293 so we can assist with the investigation.

Address Accuracy

To avoid delivery issues, please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Need Help?

If you have any questions or need assistance with your order, don’t hesitate to reach out:

GMC Motors of Ridgefield
278 Danbury Rd
Ridgefield, CT 06877
[email protected]
(203) 555-8293
Mon–Fri: 9 AM to 6 PM EST